membersreqestdesk
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Built for businesses using Mindbody with recurring memberships

Membership
suspensions,
on autopilot.

Members Request Desk verifies member requests, checks your rules and applies eligible membership suspensions in Mindbody. Your team reviews only the exceptions.

Try the interactive demoCreate account

30-day money-back guarantee · Connect your Mindbody in minutes

Pause request verified

Ava M. · identity matched via OTP · no impersonation flags

Duration6 weeks
Overdue balanceNone
Rule checkPassed
Auto-suspending in Mindbody…

How it works

One request, handled end to end

From the member's phone to your Mindbody account — verified, rule-checked, and synced without anyone re-keying a thing.

Pause request

Pause your membership

you@email.com
4829
Verify & submit

Members request on their phone

A branded form plus a one-time code sent to their Mindbody contact — no app to download.

Review queue

3 today
AMAva M.Auto-approved
BKBen K.Review
CTCara T.Done

Your team reviews exceptions

Eligible requests can be processed automatically. Balance, identity and medical-category exceptions wait for staff review.

Suspension confirmed

Apply suspensionDone
Re-check to confirmDone
Confirmed in Mindbody

Applied and re-checked in Mindbody

Eligible suspensions are applied and re-checked in Mindbody. Your team only handles requests that need a decision, based on your business's suspension rules.

Under the hood

How the automation actually works

Verify it's really them
Code sent to(07) •••• ••23
Entered code4 8 2 9 1 6
Identity confirmed

…and everything else that keeps it safe

You stay in control

A kill switch turns automation off anytime; approve or decline edge cases from a clean queue.

Saves staff hours

No more manual suspension data entry — your team handles only the exceptions.

Secure by design

Credentials are encrypted, each business's records are separated, and actions are logged — see the Trust Centre.

Pricing

Simple, predictable pricing

Priced by how many suspensions you process a month — flat and predictable, never metered. Every price is per location.

Starter

$49/mo

per location / month · USD

Get started
  • Up to 25 suspensions / month
  • OTP-verified requests
  • Your rules on live Mindbody data
  • 30-day money-back guarantee
Recommended

Growth

$129/mo

per location / month · USD

Get started
  • Up to 100 suspensions / month
  • OTP-verified requests
  • Your rules on live Mindbody data
  • 30-day money-back guarantee

Pro

$299/mo

per location / month · USD

Get started
  • Up to 400 suspensions / month
  • OTP-verified requests
  • Your rules on live Mindbody data
  • 30-day money-back guarantee

Enterprise

Custom

from $499/mo per location · USD

Contact sales
  • 400+ suspensions / month
  • OTP-verified requests
  • Your rules on live Mindbody data
  • Custom onboarding & support

Each plan is priced by expected monthly suspension volume — a fair-use guideline, not metered per request. There is no automatic overage charge; if your usage regularly exceeds your plan, we'll help you move to the right tier. See the Terms for limits, billing and the 30-day money-back guarantee.

Security

Security we can actually back up

No badges we haven't earned — here's exactly how business and member data is protected.

No card dataNo health details
See our full Trust Centre

  • Encrypted credentials

    Each business's Mindbody credentials are AES-256-GCM encrypted before they ever touch the database.

  • Separated by business

    Row-level access controls help keep each business's data separate. Access is limited to authorised services and staff.

  • Encrypted in transit

    All traffic — browser, our servers, and the Mindbody API — is served over TLS/HTTPS.

  • Hosted in Sydney, Australia

    Our primary database runs in the Supabase Sydney region. Some service providers may process limited data overseas — see the Privacy Policy and subprocessor list.

From the blog

Ideas for keeping members longer

All articles →
Retention15 Jul 2026

Before a member cancels: signs they may need a pause

Some cancellations build slowly, others arrive out of the blue. Here's how to build an off-ramp that isn't the exit.

Read
Operations8 Jul 2026

Designing a suspension policy that protects revenue — and members

A suspension policy with no rules leaks revenue; one with too many rules pushes people to cancel instead. Here's how to find the middle.

Read
Retention24 Jun 2026

Pause, don't cancel: the retention lever most studios underuse

The cheapest member to acquire is the one you already have — and a well-run pause is often what keeps them.

Read

Spend less time processing suspension requests.

Create your account, connect Mindbody and share your member form. Eligible requests can be handled automatically, while exceptions stay with your team.

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