Legal

Terms of Service

Last updated: 20 July 2026

These terms govern a studio's (“you”, “the Studio”) use of Members Request Desk (“the Service”), provided by NEMO Australia Pty Ltd (ABN 60 631 429 055). By signing up or using the Service, you agree to them.

The Service

Members Request Desk automates membership freeze/suspension requests for studios using Mindbody: it verifies a member's identity, applies studio-configured rules, performs the suspension via the Mindbody Public API, and notifies the member and staff. Requests that fail a rule are routed to staff review rather than processed automatically.

Eligibility & authority

You confirm that you are authorised to operate the Studio's Mindbody account and to instruct suspensions on members' contracts, and that you will connect the Service using the proper Mindbody site activation process.

Your responsibilities

• You are the data controller for your members' personal information; we act as your processor (see our Privacy Policy). You are responsible for having a lawful basis and informing your members about the freeze process.
• Configure your freeze rules, fees and Mindbody suspension types correctly; incorrect configuration may cause suspensions to fail.
• Keep your account credentials secure and your staff list accurate.
• Handle any medical/health information directly with your members; the Service does not collect it.

Fees, trials & billing

The Service may be offered on a free trial as agreed. After any trial, fees apply per the plan you select and are exclusive of GST unless stated. Any suspension fee charged to members is configured and collected through your own Mindbody merchant account; we do not process member payments.

Data processing & subprocessors

Where we process your members' personal information as your processor, we will: process it only on your documented instructions and for providing the Service; keep it confidential and limit access to personnel who need it; protect it with the technical and organisational measures described in our Trust Center; assist you, taking into account the nature of the processing, in responding to member access, correction and deletion requests; notify you without undue delay if we become aware of a data breach affecting your members' data; and, on termination, delete or return that data as set out below. You authorise the subprocessors listed in our Trust Center; we will update that list before adding a new subprocessor, and flow down equivalent data-protection obligations to them.

Acceptable use

You will not misuse the Service, attempt to access other studios' data, reverse-engineer it, or use it unlawfully or to suspend contracts without proper authority.

Availability & changes

We aim for high availability but do not guarantee uninterrupted service. We provide kill-switches and may suspend automation for safety, maintenance or to comply with Mindbody's requirements. We may update the Service and these terms; material changes will be notified.

Third-party platforms

The Service depends on Mindbody's Public API and other third-party providers. We are not responsible for changes, outages or errors in those platforms, but will take reasonable steps to reconcile and recover.

Warranties & liability

The Service is provided “as is”. To the extent permitted by law we exclude implied warranties. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. To the maximum extent permitted by law, our total liability arising from the Service is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss.

Term & termination

Either party may terminate as set out in your plan or on notice. On termination we stop processing and, on request, delete your data subject to legal retention. Reconciliation and kill-switch obligations survive as needed to leave your account in a consistent state.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction.

Contact

NEMO Australia Pty Ltd — legal@membersrequestdesk.com — 39 River Oak Circuit, Kellyville NSW 2155, Australia.